Help center

Find it in ten seconds, or talk to someone.

Organised by where you are — deciding, waiting, setting up, mid-event, or sending it back. Because that's what actually determines the question you have.

Still deciding? See what each kit includes, or how it compares to the other booths you can post for.

Event happening right now?
(914) 825-5498

This line is live from the moment your kit is delivered until it's scanned for return. Text it — a text gets triaged in under a minute and rings a human if it can't be solved.

Median first reply
42 sec
40 articles
Stage 01 · Deciding

Before you book

Stage 02 · Waiting

Getting your kit

Stage 03 · Setting up

Setup, start to finish

Stage 04 · Live

During your event

Stage 05 · Wrapping up

Sending it back

Any time

Billing & changes

How the escalation actually runs. Chat and inbound texts hit your AI responder first, which has the booking, the kit's serial and the shipment status in context. It resolves the common cases outright — jams, hotspot drops, “where's my label.” Anything it can't close inside two exchanges pages you by SMS with a one-line summary, so you're picking up a phone already knowing what's wrong.
Ships in the lid

The card that means they never have to search.

5×7, heavy stock, taped to the inside of the lid so it's the first thing they see. Front is setup. Back is what to do when something goes wrong at 9pm.

START HEREFRONT · 5×7
  1. 1

    Base down, cord through it

    Put the base on the floor and run the power cord up through it BEFORE anything goes on top. Leave it and the towers have to come off again.

  2. 2

    Middle piece, then top

    Each slides on and only fits one way. If a piece resists, turn it round rather than forcing it. The iPad is in the front of the top piece.

  3. 3

    Backdrop, then lights

    2 stands and a bar — slide the backdrop onto the bar on the floor, then lift it up. Then flip the light switch on the top piece.

  4. 4

    Plug in, test one photo

    90 seconds and the screen wakes into your event. Shoot one, print one, check the colour. You're open.

Setup, step by step
knotbooth.com/setup
IF SOMETHING'S WRONGBACK · 5×7
  • No power
    Check the wall switch first.Half the venue outlets are on a switch. Then reseat the white cable at the booth end.
  • Screen frozen
    Hold the side button 10 seconds.It reboots straight back into your event. Nothing is lost.
  • Paper jam
    Pull the printer tray fully out, then back in.Never yank the paper. The ribbon re-seats itself when the tray closes.
  • Pale prints
    You're near the end of a ribbon panel.Let it finish the strip, then swap the media pack in the side pocket.
  • Photos not sending
    Normal at bad venues.They queue and send later. Nothing is lost, and the gallery fills in overnight.
  • Anything else
    Text us. Don't troubleshoot alone.We can see your kit's status from here and we've seen it before.
Live now through your return
(914) 825-5498
KIT EPX-04
SEP 12 2026
Why this card exists. The person setting up the booth is usually not the person who booked it — it's a bridesmaid, a venue coordinator, someone's dad. They have no login, no email thread and no patience. Everything they need has to be on the card itself. Your kit ID and event date are printed on the card as well, so if they do text us, we already know which booth is standing in the room.
Haven't booked yet?

See if your date is still open.

Two minutes. If it's taken, you'll know before you've typed anything.

Reserve your date — $100
Reserve for$100Pick your date