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Organised by where you are — deciding, waiting, setting up, mid-event, or sending it back. Because that's what actually determines the question you have.

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This line is live from the moment your kit is delivered until it's scanned for return. Text it — a text gets triaged in under a minute and rings a human if it can't be solved.

Median first reply
42 sec
39 articles
Stage 01 · Deciding

Before you book

Stage 02 · Waiting

Getting your kit

Stage 03 · Setting up

Setup, start to finish

Stage 04 · Live

During your event

Stage 05 · Wrapping up

Sending it back

Any time

Billing & changes

How the escalation actually runs. Chat and inbound texts hit your AI responder first, which has the booking, the kit's serial and the shipment status in context. It resolves the common cases outright — jams, hotspot drops, “where's my label.” Anything it can't close inside two exchanges pages you by SMS with a one-line summary, so you're picking up a phone already knowing what's wrong.
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