No clause here is a surprise — every one of them is already stated on the page where it applies. Last updated September 21, 2026.
Booked before September 21, 2026? Your booking follows the terms you agreed to then, not these.
A photo booth kit: a three-piece shell, an iPad configured for your event, a printer and media if your package includes one, 24 cardboard props, a backdrop and stand, and a microphone if you added the video guestbook. The kit ships to the address you give us and remains our property throughout.
Your kit is dispatched to arrive the business day before your event — two business days before for the farthest addresses — and we build the shipping schedule backwards from that date. There is no hourly limit on your event day — the booth runs for as long as you want it to.
You must hand the kit to a carrier within 2 days of your event date, using the prepaid return label included in the box. Returns are considered made at the carrier's first scan.
If you collect your kit in person instead, you bring it back to the same place within the same 2 days, and the return is made when we have it.
New Jersey addresses may choose to collect the kit from us instead of having it shipped, which takes $100 off the price — the cost of carrying it to you and back.
Collection is a request, not a booking. The collected price is what you pay — the booking fee when you book if your date is more than 30 days away, the rest 30 days before — and we confirm the day by email, normally within one working day. Collection days are Monday to Thursday.
If we cannot confirm the day you chose, we will ship your kit to you as usual and the $100 goes back onto the card on file. We will tell you the amount and the reason before that happens, and you are free to choose another collection day instead.
Returns after the 2-day window are charged $75 per calendar day to the card on file. This is not a penalty for its own sake: each kit serves one event at a time, and a late return can cost another customer their date.
If something outside your control delays the return — a carrier failure, a weather closure — tell us before the window closes and we will not charge the fee.
We keep your card on file and place a refundable authorization of $500 approximately two days before your kit ships. An authorization is not a charge: it appears as pending on your statement and no money moves. On a debit card, the pending amount reduces your available balance until it releases.
The authorization is released when your return receives its first carrier scan. If it has already expired by then — an online card authorization lasts about a week — there is nothing left to release and it simply drops off your statement.
We charge for loss, for damage beyond ordinary wear, or for unpaid late fees, against the card you authorized at checkout — whether or not the authorization is still open. We will tell you the amount and the reason before we do.
Scuffs, marks and the general evidence of a good party are ordinary wear and are never charged for.
You are responsible for the kit while it is in your possession, up to the $500 hold. Damage that occurs in transit is our problem, not yours, in both directions.
Every kit is bench-tested and test-printed before it ships. If it arrives damaged or does not work, call us and we will send a replacement part or a complete second kit at our cost.
Indoors, or outdoors under cover — a tent, a porch, a pavilion. Not in open weather: dye-sublimation printers are damaged by moisture and the backdrop stand is not built for wind.
Please do not disassemble the shell beyond the three sliding pieces, open the printer beyond the media tray, or attempt to modify the iPad or its software.
You may change your event date once at no cost, more than 30 days before your event, subject to a kit being available. Your $100 moves with it. Inside 30 days we will do what we can, but peak dates are usually committed.
The $100 that reserved your date is not refunded, whenever you cancel. Anything else you have paid comes back in full if you cancel more than 60 days before your event. Inside 60 days we refund everything we have not already spent building and staging your kit; call us and we will tell you that figure honestly before you decide.
If we cannot supply a kit for your date for any reason, you are refunded in full — the $100 included — and we will help you find an alternative.
You own every photograph and video the booth produces at your event. Full resolution, no watermark, no expiry, and no charge to you or your guests to download them.
We host a copy on our gallery platform so your guests can retrieve their own, and we remove that gallery whenever you ask.
The contiguous United States only. We do not currently ship to Alaska, Hawaii, or outside the US.
If your event is more than 30 days away, $100 is charged when you book. It reserves your date, it counts toward your total, and the rest is charged automatically to the same card 30 days before your event. If that day is more than a week off, we email you first, so it is never a surprise. If your event is 30 days away or sooner, the full price is charged when you book.
The $100 is not refundable. It is what takes your date off the calendar and stops us selling it to anyone else. The one exception is ours: if we cannot supply a kit for your date, everything comes back, the $100 included.
If your card is declined when the balance is due, we email you a link to pay it and try the card once more two days later. If the balance is still unpaid 23 days before your event, the booking is cancelled, your date goes back on sale, and the $100 is kept.
Card details are handled by Stripe; we never see or store your card number. By completing checkout you authorize us to keep your card on file and to charge it for the balance of your booking on the date above, and for the amounts described in these terms — late fees and damage — and for nothing else.
Call or text (914) 825-5498, or email hello@knotbooth.com. The phone line is staffed continuously from the moment your kit is delivered until your return is scanned.