Questions

Everything people ask before they book.

Including the awkward ones. If yours isn't here, text (732) 555-0199 — a real person answers.

Money

How does this cost so much less than a normal photo booth?

Because nobody drives to your venue. A traditional booth rental is priced around an attendant's hours — the national average runs about $650 for roughly three hours. We ship you the booth, you set it up in ten minutes, and it runs as long as your party does. No hourly rate, no overtime, no second invoice.

Is there really no hourly limit?

None. The kit is at your address for days, not hours. Rehearsal dinner Friday, wedding Saturday, brunch Sunday — same price. Shoot until the lights come up.

What is the $500 hold, exactly?

Not a charge. Two days before your kit ships we place a refundable authorization on your card — the same mechanism a rental car counter uses. It shows as pending, not as money moved, and it releases the moment your return package gets its first carrier scan. We only ever capture against it for damage beyond normal wear or a return past the window.

What the $500 hold is and isn't

What's the cancellation policy?

Cancel more than 60 days out and you're refunded in full. Inside 60 days we'll refund what we haven't already spent building and staging your kit — call us and we'll tell you the number honestly.

Cancellation and refund policy

Can I change my date?

Once, free, up to 30 days out, subject to a booth being available. Inside 30 days we'll try, but a peak Saturday is usually spoken for.

Changing my event date

Your venue

Does my venue need a certificate of insurance from you?

No — and this is the answer to give your coordinator. A COI is something venues require of vendors who come on site. Nobody from KnotBooth enters your venue. The booth ships to you and you bring it in yourself, the same as a cake stand or a card box, so there's no vendor to insure.

Will it work at my venue

How much floor space does it need?

About 8 feet wide by 8 feet deep to use it comfortably — that's the backdrop plus room for a group of six to stand back from it. It'll work in less, but the photos get tighter.

Where to put the booth in the room

What about power?

One standard wall outlet. The whole kit runs off a single cable, and it draws less than a coffee maker. Put it within about 15 feet of an outlet or bring an extension cord.

How much power does it need

Can I use it outside?

Under cover, yes — a tent, a porch, a pavilion. Not in open weather. Dye-sublimation printers hate humidity and the backdrop stand is not built for wind.

Will it work at my venue

What if the venue Wi-Fi is bad?

Assume it will be. The booth runs its own hotspot, so shooting and printing never depend on the venue's network. Photos queue locally and upload when a connection is available — often not until the kit is back with us. Nothing is ever lost.

The hotspot dropped

The booth

Do you need an attendant for a photo booth?

Not for this one, and that is the whole design. A traditional booth needs an attendant because it is assembled on site by someone who knows how, then babysat. Ours arrives pre-paired and test-printed, slides together three ways that only fit one way, and boots straight into your event in kiosk mode — so there is nothing to configure and nothing for a guest to break out of. A printed card in the lid covers the four setup steps, and our day-of line is live from delivery until your return is scanned. What you lose is somebody restocking paper at midnight; what you gain is no vendor meal, no attendant fee, and no clock.

The 10-minute setup, step by step

How hard is setup, honestly?

Ten minutes, one person, no tools. The backdrop stand telescopes up, the three shell pieces slide together — base, printer tower, booth tower, and they only fit one way — then one power cable goes to the wall. The iPad boots straight into your event. There's nothing to log into.

The 10-minute setup, step by step

What if I'm not the one setting it up?

That's normal — it's usually a bridesmaid or the venue coordinator. A printed card in the lid walks whoever's holding it through four steps, and our day-of line is live from the moment the box is delivered until your return is scanned.

The 10-minute setup, step by step

Is one booth enough for my guest count?

Up to about 150 guests, comfortably. Past that the line gets long late in the night, which is why most 200-guest weddings book the DNP tier — it prints in eight seconds instead of forty-five.

Is one booth enough for 200 guests

Can guests record a video message?

With the video guestbook add-on, yes. It's $89 and it switches the booth into video mode, and a real microphone ships in the kit so you can actually hear them over the band. Every message lands in your gallery alongside the photos.

Does it do GIFs or boomerangs?

No. The booth shoots photos, and video if you add the guestbook. We'd rather tell you that now than have you find out on the night.

What if it arrives broken?

Every kit is bench-tested and test-printed the week it ships. If something's wrong when you open the box, call the number on the lid — we overnight a replacement part or a whole second kit at our cost. Damage in transit is never your problem.

The box looks damaged — what now

Getting it and sending it back

When does it arrive?

About three days before your event, up to five if you're on the west coast. We send your tracking number as soon as it leaves us.

When exactly does it arrive

Can you ship straight to my venue?

We can, but we usually talk people out of it. Venues lose boxes, and nobody's there to sign on a Tuesday. Ship it to your house or your parents' house and bring it with you.

Shipping it straight to the venue

How does the return work?

Repack it in the same box, seal it, and hand it to any post office counter. The prepaid USPS label is already taped inside the lid. You have two days after your event to hand it over — not to have it arrive — and your hold releases on the first scan.

How to repack the kit

What happens if I'm late sending it back?

It's $75 a day. Not to punish you — one kit can only serve one Saturday, and a kit that comes back three days late costs another couple their date.

Late return fees, plainly

Do you ship outside the lower 48?

Not yet. Hawaii, Alaska and Canada break the round-trip freight math at these prices. Anywhere in the contiguous US is fine.

Do you ship to my state

Your photos

Who owns the photos?

You do. Full resolution, no watermark, no expiry. We keep a copy on your gallery so your guests can find theirs, and we'll take the gallery down whenever you ask.

Deleting my gallery

Why does my gallery live on weddingpov.com?

That's our own gallery platform — the same one Red Bank Studio delivers wedding photography on. It's not a third-party booth app that sells your guests upgrades. You get one link, your guests download their own copies, and nothing expires.

Can I design the photo strip?

Yes, and it's included in every package. After you book you get a link to your private event page where you upload your logo or monogram and see a live preview of the actual strip — the preview is drawn from the booth's real print measurements, so what you see is what prints. If you'd rather we just make it look good, tick the box and we will.

Uploading your logo and strip design

How do guests get their photos?

They text or email them to themselves from the booth before they walk away. One tap, no sign-up, no app. Everything also lands in your gallery overnight.

What the $500 hold is and isn't

Still stuck? The help center goes deeper on setup and troubleshooting, and the chat in the corner can check whether your actual date is open.
Ready when you are

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