At the carrier's first scan of your return. Not on delivery to us — the moment it enters the network.
An authorization is not a charge. It shows as pending on your statement and no money ever moved — though on a debit card it reduces your available balance until it releases. Once released, most banks clear the pending line within one to three business days; a few take up to five. That last part is your bank's timing, not ours.
Didn't solve it? Text (914) 825-5498. If it's your event night, lead with that — those go to the front of the queue.