When does my $500 hold release

At the carrier's first scan of your return. Not on delivery to us — the moment it enters the network.

An authorization is not a charge. It shows as pending on your statement and no money ever moved. Once released, most banks clear the pending line within one to three business days; a few take up to five. That last part is your bank's timing, not ours.

Didn't solve it? Text (732) 555-0199. If it's your event night, lead with that — those go to the front of the queue.
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