The business day before your event — two business days before for the farthest addresses. We work backwards from that date, so a kit going to California leaves us a week earlier than one going to Brooklyn.
We send your tracking number the moment it leaves us, and it shows on your event page as well.
We deliberately build in slack. If a carrier has a bad week, there is still room to fix it before your date.
What the ten-minute setup actually involves →
Didn't solve it? Text (914) 825-5498. If it's your event night, lead with that — those go to the front of the queue.