Once, free, more than 30 days before your event, subject to a kit being free on the new date. The $100 that reserved your date moves with it.
Inside 30 days we will try, but peak Saturdays are usually committed.
Call (914) 825-5498 rather than emailing — we can check the calendar with you on the phone and lock the new date in the same call.
Didn't solve it? Text (914) 825-5498. If it's your event night, lead with that — those go to the front of the queue.